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Connect with your account manager or book a free demo to learn more.

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Read our DIY support guides, helpful hints, and more in our customer help center. You can also always contact us for personalized help!

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Contact Support

Shoot your account manager an email or call (888) 815-5270. You can email our support team at support (at) pearly.co.

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Learn more about Pearly by calling (888) 815-5270, emailing sales@pearly.co, or book a free demo.

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SUPPORT & SALES

What to expect when you reach out

Pearly serves both sides of a dental organization: the team member trying to fix a billing question today, and the practice owner or RCM leader deciding whether Pearly is the right fit. Both paths are designed to get you to a real answer quickly, not a ticket queue.

If you're already a Pearly customer, your fastest path is your dedicated account manager or the Help Center, which has step-by-step guides for the day-to-day billing and A/R workflows most teams ask about. For anything that needs a person, support@pearly.co and (888) 815-5270 reach a live team.

If you're evaluating Pearly, a demo is a 1:1, no-slideware conversation with a product expert who has actually worked with dental billing teams. You walk through your current billing process (statements, collections calls, payment posting, aging A/R) and they show you specifically what automation would change for a practice or dental organizationb your size, using your practice management system. There's no cost, and no obligation, to book one.

What to have ready before you contact us

A faster conversation starts with a few basics on hand: your practice management system (or systems, if you're a multi-location group), roughly how many locations or providers you support, and (if you know it) your current days in A/R, collection rates, and current patient billing process. None of this is required to book a demo; it just means the first call gets straight to what matters for your situation instead of general discovery questions.

What happens on a Pearly demo call?
A Pearly product expert walks through your current patient billing and A/R process, then shows how Pearly's automation — balance qualification, omni-channel billing, payment plans, and PMS integration — would apply to your specific practice or DSO. It typically runs 20–30 minutes and there's no cost or obligation.
How quickly will someone respond if I contact support?
Support requests sent to support@pearly.co or existing customers' account managers are handled by Pearly's live support team, not an automated queue. For the fastest response on an active account issue, calling (888) 815-5270 connects you directly.
Does Pearly work with both DSOs and independent private practices?
Yes. Pearly is built for both ends of that spectrum — from single-location private practices to multi-location DSOs and dental groups managing patient billing and A/R across dozens or hundreds of offices.
What information should I have ready before I contact Pearly?
It helps to know your practice management system, your number of locations or providers, and (if available) your current days in A/R or collection rate — but none of this is required to get started.
Is there a cost to talk with Pearly or book a demo?
No. Demos and initial consultations are free, with no obligation to purchase.
How do I get help if I'm already a Pearly customer?
Existing customers can reach their dedicated account manager directly, use the Help Center for self-serve guides, or contact support@pearly.co or (888) 815-5270 for anything that needs a live person.