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Frequently asked questions
Why do DSOs use Pearly for RCM automation?
Efficient patient billing and A/R collection at scale is hard.
Poor billing practices and a lack of automation lead to rising A/R balances, staffing challenges, and disjointed processes for growing DSOs. Attempting to scale tedious manual tasks, like chasing down past due balances, is a drag on profitability.
We make it easy with smart automations.
DSOs use Pearly to streamline RCM operations and unify patient billing and collection workflows across offices. By adopting automation, A/R decreases, profitability increases, and billing teams are more productive.
Can we try it out for a few offices to start?
Yes! We offer a free pilot for up to 5 offices so you can see the ROI for yourself.
We can get you up-and-running with a pilot in less than one week.
What if our DSO uses multiple practice management systems?
Our software integrates with over 50 PMS platforms. Regardless of the size of your organization, Pearly can aggregate patient data from each location and each PMS to provide enterprise-level workflows and analytics in a unified format.
Can we customize billing messaging for each office?
We understand that billing communication is a sensitive matter. With Pearly, DSOs can standardize the patient experience with pre-set templates that incorporate unique merge variables for each office and/or brand.
These templates can be further customized with escalating language that corresponds with the age of the balance being addressed.
Some of our practices offer specialty dental services. Can we use alternative billing rules for these locations?
Pearly uses in-depth targeting via "blocking rules" to ensure that the right balances are engaged for payment. Our software can target on CDT codes, insurance types, claim status, and a wide range of other criteria to determine who gets billed and how they get billed.
For specialty dental services, practices can use these blocking rules in conjunction with Payment Plans and transparent digital statements to offer patients a seamless billing experience.
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