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WATCH WEBINAR - HOSTED BY Group Dentistry Now

Fueling Same-Store Growth
‍How DSOs Are Standardizing Patient A/R

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What this webinar covers


In this Group Dentistry Now webinar, Bill Neumann hosts a panel discussion focused on how Dental Service Organizations (DSOs) can drive same store sales growth by standardizing patient accounts receivable (A/R). Guests include Opal Anderson, COO of Dental Associates Group; Kristel Stiles, Director of RCM at Riccobene Associates Family Dentistry; and Joe Hsu, CEO of Pearly. The experts discuss identifying revenue leaks, such as uncollected production, and the importance of establishing proactive collection protocols and patient expectations at the time of service. The conversation covers strategies for managing multiple practice management software systems, the importance of 'clean claims' to minimize insurance delays, and the role of technology in automating patient communication to reduce billing inquiries and improve collection speed.

The conversation focuses on the specific accounts-receivable failure points that show up as DSOs scale past a handful of locations: inconsistent billing processes between offices, aging A/R that's hard to see across a portfolio instead of one practice, and the staffing math that makes manual billing increasingly expensive as location count grows.

Who is this webinar for?
DSO and dental group leaders — RCM, finance, and operations roles — managing billing and A/R across multiple locations, as well as private practices anticipating growth into a multi-location model.
Do I need to be a Pearly customer to watch?
No — the webinar is free to watch on-demand, with no Pearly account or purchase required.
Who is the Fueling Same-Store Growth specifically about?
It's an approach to keeping accounts receivable healthy as a dental organization adds locations — centered on standardizing billing processes, gaining portfolio-wide visibility into aging A/R, and using automation so billing headcount doesn't have to scale linearly with location count.
Is this specific to DSOs, or does it apply to smaller multi-location groups too?
The framework applies to any dental organization managing more than one location — the same A/R visibility and standardization challenges show up well before an organization reaches DSO scale.
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