Sampling from over 100,000 patient payments in a 3-month period, we established dental industry trends for the payment method preferences for dental patients spanning multiple types and sizes of practices. From this study, we learned how different factors including balance size, patient demographics, and balance age influence the method of payment used to reduce an outstanding balance. With these learnings, we make best practice suggestions, drawing from our data conclusions.
The digital wallet revolution is sweeping through various industries, and the vast healthcare industry is no exception. And it’s a trend that makes sense–patients are increasingly fed up with the onerous payment methods that healthcare providers have used for decades and are expecting the convenience of digital transactions everywhere they pay. In this article, we look into the current growth trends in digital wallet adoption for the change-resistant healthcare industry and provide insights into how your practice can revolutionize your patient payment experience.