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Case Study

Shoreline Dental uses Pearly to automatically collect payment from past due patients.

$23.2k

90+ Days Past Due A/R Collected in 60 Days

32.1%

Increase in Patient A/R Collection Rate

11

Estimated Staff Hours Saved Per Month

15.4%

Transactions Completed with Apple Pay
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Location

Chicago, Illinois

Practice Areas

General Dentistry, Restorative Dentistry, Cosmetic Dentistry

Doctors

1

Practice Management System

Eaglesoft

Product

Pearly Pay

Meet the Doctor

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Dr. Mollie Rojas

DMD

Mollie K. Rojas, DMD, earned her Doctor of Dental Medicine degree from the University of Illinois at Chicago, College of Dentistry.

Dr. Rojas has presented oral cancer research at numerous professional meetings and published several textbook chapters on cellular processes. She is an active member of the American Dental Association®, Illinois State Dental Society and Chicago Dental Society. Dr. Rojas stays up to date by attending numerous dental seminars, researching the most current materials and technology, and reading various journals. Dr. Rojas’ dental interests include both cosmetic and general dentistry as well as Invisalign® aligners and ClearCorrect.

She is a caring and gentle dentist who strongly emphasizes patient education and the development of comprehensive treatment plans tailored to individual patient needs.

Dr. Rojas has enjoyed volunteering her time and skills with Dentistry From the Heart over the past several years. She plans to continue giving back to the community while practicing at Shoreline Dental Chicago.


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Patients love the convenience of Pearly Pay, which means our practice gets paid faster, with less work!

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The Challenge

Shoreline Dental Chicago was spending a significant amount of time and resources mailing statements to patients with balances over 90 days past due...without results.

The staff at Shoreline Dental tried calling patients to collect, but this took up even more time and, more often than not, delivered a negative patient experience. Shoreline then tried a various online bill pay tools, but they could not integrate with their practice management system and added additional work.

The practice needed an efficient way to prompt past due patient to pay, while providing a modern, friendly experience.

Shoreline Dental determined that Pearly's A/R Automation Software could solve their patient A/R problem by saving the team time and allowing them to collect more payments, faster.

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The Solution

Shoreline implemented Pearly Pay at their Chicago office to streamline their dental patient collection process and utilize modern communication channels, including text and email, to automate outreach and generate readable bills.

Anel Leyva, Shoreline Dental's Business Administrator, worked with Pearly Practice Success Manager, Billy Grokenberger to integrate with their practice management softare, Eaglesoft, with Pearly in less than 15 minutes.

Anel and Billy analyzed Shoreline's patient A/R in the Pearly Portal together and started engaging past due patients. Patients immediately received friendly notifications with readable bills, highlighting their visit history and balance owed.

Shoreline Dental's patients received branded notifications from the practice and could complete payment in minutes, using a variety of payment methods, from any device.


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Our team saves SO much time with Pearly. It's just easy to use.

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Impact of Pearly

In the first two months using Pearly, Shoreline Dental collected over $23,000 in payments from patients with balances over 90 days past due through the platform.

The practice's collection rate increased 32%, while Shoreline team members saved dozens of hours and could reduce the number of collection calls to frusterated patients.

By automatically offering multiple, modern payment methods to patients via Pearly, patients paid faster, and approximately 15% of all payments in the first 60 days were made using Apple Pay. Patients could complete payment in a few clicks, without entering their card details, versus having to head to the post office to mail a check. The result? More payments.

Shoreline Dental Chicago now has an efficient way to collect patient payments that delivers results while saving valuable staff time due to Pearly Pay.


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Pearly is the easy, cost effective solution to get your past due patients to pay your dental practice.

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