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The Dentistry Huddle

Resources for Dental Practice Management
PRACTICE BENCHMARKING

RCM Process Assessment

Take our 2-minute billing and A/R management assessment to see how your practice or organization compares to industry standards. Learn ways to improve your revenue cycle.

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Guides for RCM & Billing Teams
Guide
Billing & A/R

Guides for RCM & Billing Teams

Learn the dental industry best practices, performance benchmarks, and trends that RCM and billing teams need to boost collection rates and ensure streamlined practice operations.

Guides for Office Managers
Guide
Practice Management

Guides for Office Managers

We compiled some of our most useful content to help you level up your practice management skills.

Guides for Dental IT Teams
Guide
Practice Management

Guides for Dental IT Teams

Articles and guides to assist in efficient and secure practice technical operations.

Guides for DSO Leaders
Guide
Insights & Research

Guides for DSO Leaders

We compiled some of our most useful guides, articles, and reports for help keeping your organization on the cutting edge of the dental industry.

All Posts

Scaling Your Dental Organization: RCM Considerations for Multi-Location Success
Article
Practice Management

Scaling Your Dental Organization: RCM Considerations for Multi-Location Success

RCM is the engine for expansion from a private practice to a multi-location dental organization. Learn how leading organizations leverage finely-tuned billing systems to fuel their success.

What Dental RCM Teams Are Prompting On AI Tools
Article
Billing & A/R

What Dental RCM Teams Are Prompting On AI Tools

Discover the most useful searches, safe prompts, and practical use cases of LLMs for RCM teams.

How Improving the Dental Billing Experience Lifts Online Reviews
Article
Practice Management

How Improving the Dental Billing Experience Lifts Online Reviews

The way you're billing patients might be negatively impacting your practice's reviews. Learn the best strategies to address this disconnect.

Choosing the Right Dental Patient Billing Platform: Essential Features Checklist
Guide
Billing & A/R

Choosing the Right Dental Patient Billing Platform: Essential Features Checklist

Practices have hundreds of options when selecting their patient billing solution. Learn the critical components of the best offerings.

Pearly Celebrates Milestone Growth and Industry Recognition
Pearly Updates

Pearly Celebrates Milestone Growth and Industry Recognition

Learn about Pearly's latest achievements and growth metrics, as well as it's first Inc. 5000 List recognition.

33% of Practices Might Drop Insurance Networks: How to Adapt
Article
Industry News

33% of Practices Might Drop Insurance Networks: How to Adapt

A recent ADA Economic Outlook Survey revealed that 23% of dentists dropped multiple insurance providers in 2024, with 33% seriously considering it for 2025. Learn how practices are transitioning.

How does the average dental practice bill their patients?
Report
Billing & A/R

How does the average dental practice bill their patients?

We conducted a nationwide survey of practices to determine the level of revenue cycle sophistication self-reported by billing teams.

Why Pediatric Dental Practices Benefit Most From Billing Automation
Article
Practice Management

Why Pediatric Dental Practices Benefit Most From Billing Automation

Learn how billing automation can specifically address the challenges of pediatric dental practices.

AI vs. Algorithms for Dental Billing
Article
Billing & A/R

AI vs. Algorithms for Dental Billing

Learn about the key tradeoffs between upcoming dental AI systems and their algorithm-based counterparts.

Best Practices for Reducing Write-off Risk
Guide
Billing & A/R

Best Practices for Reducing Write-off Risk

Learn about what causes write-off risk balances to pile up, and discover actionable strategies to mitigate them.

Guides for Dental IT Teams
Guide
Practice Management

Guides for Dental IT Teams

Articles and guides to assist in efficient and secure practice technical operations.

Guides for RCM & Billing Teams
Guide
Billing & A/R

Guides for RCM & Billing Teams

Learn the dental industry best practices, performance benchmarks, and trends that RCM and billing teams need to boost collection rates and ensure streamlined practice operations.

Guides for DSO Leaders
Guide
Insights & Research

Guides for DSO Leaders

We compiled some of our most useful guides, articles, and reports for help keeping your organization on the cutting edge of the dental industry.

Guides for Office Managers
Guide
Practice Management

Guides for Office Managers

We compiled some of our most useful content to help you level up your practice management skills.

Recession-Proofing Your Dental Practice
Guide
Practice Management

Recession-Proofing Your Dental Practice

Learn the strategies and tactics to navigate effective practice management during times of economic turbulence.

The Future of the Dental PMS
Article
Practice Management

The Future of the Dental PMS

There's a wave of change in dental industry software. Cloud-based systems are cementing their position, but there are some caveats practice owners should consider when making the transition.

11 Efficiency Questions for RCM and Billing Staff
Article
Billing & A/R

11 Efficiency Questions for RCM and Billing Staff

Learn insightful and process-improving questions for your RCM staff to stimulate patient billing efficiency.

Advanced Guide for Dental A/R Reporting
Guide
Training

Advanced Guide for Dental A/R Reporting

Learn the key elements for structuring your patient A/R reporting process, and discover the best practices leading dental organizations are using to gain accurate insights to practice profitability.

Why Dental Payment Plans Are So Popular in 2025
Report
Insights & Research

Why Dental Payment Plans Are So Popular in 2025

We analyze the performances of billing with payment plans vs. traditional methods and determine the optimal structure and strategy for offering successful payment plans.

Office Manager KPI Tracking Sheet
Guide
Practice Management

Office Manager KPI Tracking Sheet

What gets measured gets managed, and for office managers looking to stay on top of important metrics of their practices, this is a comprehensive KPI tracking sheet.

Low-Hanging Fruit: Best Practices for Collecting Aging Patient A/R
Guide
Billing & A/R

Low-Hanging Fruit: Best Practices for Collecting Aging Patient A/R

Use this easy-to-follow roadmap for collecting more aging patient A/R, using some best practices that we have seen with our top-performing practices and dental organizations.

Comparing Fee-for-Service and Value-Based Care for DSO Practice Operations
Article
Patient Payments

Comparing Fee-for-Service and Value-Based Care for DSO Practice Operations

Choosing an appropriate dental payment model is one of the cornerstones of success for a practice. For DSOs the impact is multiplied. In this Dentistry Huddle post, we examine the two main revenue models in dentistry, and explore their trade-offs.

How Much Is Patient Billing Costing Your Practice?
Report
Insights & Research

How Much Is Patient Billing Costing Your Practice?

A comprehensive analysis comparing the cost structures of manual and traditional billing processes with their software and AI-powered automation counterparts in the dental industry.

DSO Patient Billing Centralization: Lessons from 2,100 practices
Article
Practice Management

DSO Patient Billing Centralization: Lessons from 2,100 practices

Should you centralize or decentralize your RCM system? Working with dozens of DSOs to solve patient billing paint points, we have gained insights into the best approaches that dental organizations need to optimize their revenue cycle management processes.

How Pearly Optimizes Specialty Dental Patient Billing
Article
Billing & A/R

How Pearly Optimizes Specialty Dental Patient Billing

From endodontics to OMS, billing for specialty dental practices requires a more intricate approach to keep A/R in check. Learn how specialty practices leverage dental automation software to navigate billing complexities.

A/R Management: Keep In-House or Outsource?
Article
Billing & A/R

A/R Management: Keep In-House or Outsource?

Managing A/R in a dental practice comes with its own set of challenges and decisions. Should you keep it in-house or turn to outsourcing? In this article, we analyze both approaches and share insights from working with over a thousand practices to help you determine the best strategy for optimizing cash flow and stimulating practice growth.

To Cut Dental Overhead, Start with Patient Billing
Article
Practice Management

To Cut Dental Overhead, Start with Patient Billing

Managing billing overhead in a dental practice is crucial for maintaining profitability and operational efficiency. Patient billing—whether it’s sending out invoices, auditing patient accounts, following up on payments, or managing accounts receivable—can consume a significant amount of time, forcing your practice to divert resources away from patient care and other critical operations. Let’s dive into how streamlining your processes and making smart decisions can help reduce or reallocate those costs.

Designing a Dental Patient Payment Experience That Actually Works
Article
Patient Payments

Designing a Dental Patient Payment Experience That Actually Works

The patient payment portal on your practice website is an opportunity to build patient trust–or to sully it. Learn the best practices for pay portals that can accelerate patient payments.

How the right message, at the right time, boosts collection rates
Report
Insights & Research

How the right message, at the right time, boosts collection rates

We analyzed billing patterns for over 450,000 patients to determine how dynamic billing language performs against traditional communication methods.

Dental Text-to-Pay - What's Changed in 2024
Article
Pearly Updates

Dental Text-to-Pay - What's Changed in 2024

Dental practices now need to heed requirements from new FCC legislation and US carrier standards concerning how to use SMS to contact patients. Learn how your practice can stay compliant in this Dentistry Huddle post.

How Patient Financial Literacy Can Support Production
Article
Patient Payments

How Patient Financial Literacy Can Support Production

Learn about the strategies that leading practices use to promote financial literacy with their patient base, and how this competence can lead to growth outcomes.

What Is Omni-Channel Billing & Why Are DSOs Now Using It?
Article
Billing & A/R

What Is Omni-Channel Billing & Why Are DSOs Now Using It?

Our article on Group Dentistry Now dives into the world of DSO billing strategy and the tools that leading DSOs and practices are using to improve profitability.

Getting RCM Right for De Novo Dental Practices
Article
Practice Management

Getting RCM Right for De Novo Dental Practices

Learn best practices and strategies for implementing an effective RCM solution for newly opened de novo practices.

Signs Your Organization Has an Optimized RCM Process
Article
Practice Management

Signs Your Organization Has an Optimized RCM Process

For RCM teams in the dental industry, there is a wide scope of responsibilities and an even wider set of policies and practices to fulfill them. In this article, we distill our observations over 1,000 practices to determine which RCM approaches yield the best results for practice growth.

How Pearly Protects Patient Data
Article
Pearly Updates

How Pearly Protects Patient Data

Learn about how Pearly uses, stores, and protects patient data to maintain HIPAA compliance.

Meet Dynamic Workflows: The Next Generation of RCM Automation
Article
Pearly Updates

Meet Dynamic Workflows: The Next Generation of RCM Automation

We’re incredibly excited to announce the next innovation in Dental RCM: Dynamic Workflows.

7 Tested Strategies for Overcoming Dental Staffing Challenges in 2025
Article
Practice Management

7 Tested Strategies for Overcoming Dental Staffing Challenges in 2025

We drill into the key factors that have influenced the labor shortage in the dental industry, and provide several strategies to navigate hiring challenges.

How to Collect More A/R for Your Practice
Webinar
Billing & A/R

How to Collect More A/R for Your Practice

Watch DSN co-founder, Michael Lomotan, and Pearly CEO, Jeff Cole, drill down into the best practices for patient billing and for collecting more aging A/R balances.

How to Leverage Pre-Collection Letters for Dental RCM
Guide
Billing & A/R

How to Leverage Pre-Collection Letters for Dental RCM

Learn how deploying pre-collection letters into your patient billing outreach process reduce your write-offs and balances going to collections agencies.

End-of-Year Practice Checklist: Achieve Practice Success in 2025
Guide
Practice Management

End-of-Year Practice Checklist: Achieve Practice Success in 2025

To ease the transition into the new year, we put together an end-of-year project task list to keep your practice operating smoothly. Free spreadsheet template download included for customizing to your practice.

Introducing Letter Automation from Pearly
Article
Pearly Updates

Introducing Letter Automation from Pearly

We are excited to announce that DSOs and dental practices can now send paper statements and pre-collection letters directly from Pearly’s leading revenue cycle automation platform.

13 Key Methods to Increase Dental Case Acceptance Rate
Guide
Practice Management

13 Key Methods to Increase Dental Case Acceptance Rate

In dentistry, achieving optimal patient outcomes is not solely about clinical expertise; it also hinges on effective case acceptance strategies. Ensuring that patients both understand and embrace recommended treatments is crucial for achieving practice success. In this guide, we examine practical strategies that can empower your treatment coordinator and enhance case acceptance, fostering patient trust, and ultimately, delivering exceptional dental care.

The Future of the Dental Industry - 11 Learnings for DSOs
Article
Pearly Updates

The Future of the Dental Industry - 11 Learnings for DSOs

We listened to some of the foremost movers and shakers in the world of DSOs and distilled their thoughts into 11 key predictions to keep an eye on for DSOs over the next five years.

Dental Patient Payment Methods Trends
Report
Insights & Research

Dental Patient Payment Methods Trends

Sampling from over 100,000 patient payments in a 3-month period, we established dental industry trends for the payment method preferences for dental patients spanning multiple types and sizes of practices. From this study, we learned how different factors including balance size, patient demographics, and balance age influence the method of payment used to reduce an outstanding balance. With these learnings, we make best practice suggestions, drawing from our data conclusions.

Collecting Dental Patient Payments: When to Ask & When They Pay
Report
Insights & Research

Collecting Dental Patient Payments: When to Ask & When They Pay

Explore data-driven insights from Pearly on the optimal days for dental providers to collect patient payments. We’ll examine trends suggesting that mid-week days could be particularly effective for collections and offer insights into how Mondays and Tuesdays play a strategic role in setting the stage for the week's payments. Armed with this information, dental practices and support organizations can significantly improve their collection strategies for better operational efficiency and financial stability.

Understanding Seasonality in the Dental Industry
Article
Insights & Research

Understanding Seasonality in the Dental Industry

When it comes to understanding and capitalizing on seasonality in dental practices, recognizing the trends may seem perplexing at first glance. Yet, your practice won't be operating at its peak until you've fine-tuned your strategies to align with these seasonal variations. Gain insights on how to leverage school holidays, insurance cycles, and more to optimize your operations, ensure financial stability, and enhance patient satisfaction through wise planning and timely adjustments.

The Digital Wallet Revolution in Healthcare
Article
Patient Payments

The Digital Wallet Revolution in Healthcare

The digital wallet revolution is sweeping through various industries, and the vast healthcare industry is no exception. And it’s a trend that makes sense–patients are increasingly fed up with the onerous payment methods that healthcare providers have used for decades and are expecting the convenience of digital transactions everywhere they pay. In this article, we look into the current growth trends in digital wallet adoption for the change-resistant healthcare industry and provide insights into how your practice can revolutionize your patient payment experience.

The Importance of RCM Training
Article
Training

The Importance of RCM Training

Every dental practice should want versatile staff with specialized knowledge. They are like swiss army knives when it comes to addressing the needs of an office, and can be crucial to overall practice success. To that end, Revenue Cycle Management (RCM) training should be at the top of the list of training opportunities for your employees. Learn about how RCM training can enforce operational efficiency, ensure regulatory compliance, and enhance the patient experience, allowing you to optimize your practice’s financial health.

Dental Practice Acquisitions: A KPI Guide for DSOs
Guide
Practice Management

Dental Practice Acquisitions: A KPI Guide for DSOs

DSOs need to consider a wide range of factors when deciding on the next practice to acquire for their organization. While there are hundreds of key performance indicators to evaluate, some are more important than others. In this guide, we cover some of the essential metrics and qualities of dental practices that should not be overlooked in the process.

The Dental Office Manager Checklist [2025 Update]
Guide
Practice Management

The Dental Office Manager Checklist [2025 Update]

This comprehensive dental office management checklist is designed to assist office managers in efficiently overseeing the daily operations of a dental practice. With a focus on enhancing patient care, supporting the dental team, and maintaining a smooth workflow, this checklist covers all the diverse responsibilities associated with dental office management.

How to Improve Patient Loyalty in Your Dental Practice
Guide
Practice Management

How to Improve Patient Loyalty in Your Dental Practice

If you want to grow your practice, you'll need patients who reliably show up for treatment and who signal boost to help you spread the word. Fortunately, there are several effective approaches and tactics to cultivate patient loyalty. In this article, we provide some of the best methods for boosting patient retention and growing your patient base. Learn how leading practices are leveraging modern technologies and trends to stay ahead of the curve.

The Future of A/R Collection: Dental Billing in the World of AI
Article
Billing & A/R

The Future of A/R Collection: Dental Billing in the World of AI

Learn about the revolutionary impact of AI-powered billing systems on the dental industry. From streamlined claims submissions to reduced errors and improved efficiency, we'll explore the many benefits of using AI in dental billing practices. We'll also discuss potential limitations to consider when implementing these systems and offer insights into how dental practices can use AI to improve their bottom line.

How Does Dental Membership Software Work?
Video
Pearly Updates

How Does Dental Membership Software Work?

Learn how dental practices use Pearly's Dental Membership Software to turn uninsured patients into profitable members.

What is Dental A/R Collection Automation?
Video
Pearly Updates

What is Dental A/R Collection Automation?

Learn how dental practices use Pearly's Accounts Receivable Automation solution.

Why Use Membership Software in 2025
Article
Dental Membership

Why Use Membership Software in 2025

Learn how dental practices benefit from growing and managing an in-house dental membership plan with Pearly in 2025.

ROI of Using Pearly for Accounts Receivable
Guide
Billing & A/R

ROI of Using Pearly for Accounts Receivable

Patient revenue cycle management (RCM) causes headaches at every dental practice. We built a solution to make it easy. Pearly removes the hassle of following up on past-due balances while also boosting collection rate.

A/R on Autopilot: How to Achieve Collections Excellence
Webinar
Billing & A/R

A/R on Autopilot: How to Achieve Collections Excellence

Watch Dr. Pamela Maragliano-Muniz and Jeff Cole take a deep dive into the importance of your patient A/R: how to take back control, streamline operations, and boost collection rate.

Why Patients Delay Paying & How to Get Paid Faster
Webinar
Billing & A/R

Why Patients Delay Paying & How to Get Paid Faster

We surveyed 250 dental patients to understand the top factors that cause dental bill payment delays and, based on the findings, show you 5 tactics to boost your A/R collection rate by ~25%.

Win-Win: Why Membership Dentistry
Webinar
Dental Membership

Win-Win: Why Membership Dentistry

Membership Dentistry is transforming the dental industry. On this 30-minute webinar, you will learn how implementing an in-house membership program is a win-win for your practice and patients.

Survive or Thrive? Tactics for the New Normal
Webinar
Practice Management

Survive or Thrive? Tactics for the New Normal

Learn 10 actionable marketing and payment strategies for your dental practice to grow during the new normal. On the, Ali and Jeff show you how leading dental practices are adapting during COVID-19.

Practice Benchmarking for Accounts Receivable
Guide
Billing & A/R

Practice Benchmarking for Accounts Receivable

Compare your dental practice to our recommended goals and industry benchmarks for key accounts receivable related metrics. Learn simple tactics to take back control of A/R and increase cashflow.

9 Tips to Maximize Dental Practice Collections
Guide
Billing & A/R

9 Tips to Maximize Dental Practice Collections

Learn 9 actionable tactics used by leading practices that your dental practice should implement to decrease accounts receivable and boost practice profitability.

Training Your Team On Dental Membership Plans
Guide
Training

Training Your Team On Dental Membership Plans

Training the team at your practice about your in-house dental membership plan is critical for success. In this guide, we describe how your practice can maximize team performance.

Social Distancing Friendly Payment Processing
Guide
Patient Payments

Social Distancing Friendly Payment Processing

Learn how dental practices are accepting payments from patients in a social distancing friendly manner with Pay-By-Text.

Rule of 7 for Promoting In-House Membership Plans
Guide
Dental Membership

Rule of 7 for Promoting In-House Membership Plans

Forward-thinking dental practices leverage the Rule of 7 to promote their in-house dental membership plan at every step of the patient journey.

What Do Accounts Receivable Cost Dental Practices?
Guide
Billing & A/R

What Do Accounts Receivable Cost Dental Practices?

Dentistry is not a business where patients should owe you money for a long-period of time. The long-term effects (that mostly run under the radar) will unnecessarily burden your practice. This article outlines the surprising costs of carrying excess accounts receivable at your practice.

6 Ways for Dentists to Leverage Text Messaging (2025 Update)
Guide
Practice Management

6 Ways for Dentists to Leverage Text Messaging (2025 Update)

Americans love to text with nearly 26 billion messages exchanged each day. Effectively utilizing SMS text messaging at your dental practice can be a game changer. Here are 6 ways to get started.

5 Reasons Your Practice Needs a Membership Program
Guide
Dental Membership

5 Reasons Your Practice Needs a Membership Program

Our article on the DentalPost blog discusses 5 key reasons practices need to implement an in-house dental membership program.

Dental Patient Preferences Study
Guide
Insights & Research

Dental Patient Preferences Study

We completed a survey of dental patients across the continental United States, ages 18 to 65+, to learn about their dental care behaviors and feedback on in-house membership plans.

5 Reasons Patients Love Dental Membership Plans
Guide
Dental Membership

5 Reasons Patients Love Dental Membership Plans

Dental membership plans give patients access to comprehensive and affordable oral care. This infographic highlights five reasons patients love becoming members.

What Are In-House Dental Membership Plans?
Guide
Dental Membership

What Are In-House Dental Membership Plans?

Dental membership plans are dental care plans that practices provide to their patients. Think of an in-house membership program like Amazon Prime, but for your dental practice.

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